ck344 Privacy Policy

1 Introduction & Scope

ck344 is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy clearly explains what information we collect, how we use it, and how we keep it secure when you use the ck344 website, register an account, or use our services.

This policy applies to all services offered by ck344, including slot games, live casino, cricket betting, and other entertainment activities. By opening an account on ck344 or actively using the platform, you agree to abide by the terms of this privacy policy.

We may update this policy from time to time. We will notify you of any significant changes via your registered email address or through the platform.

2 Information We Collect

2.1 Information You Provide Directly

When you create an account on ck344 or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification — must be 21 or older)
• Email address and mobile number
• Password (stored in encrypted form — never visible in plain text)
• Payment information: bKash, Nagad, or Rocket account number
• Documents required for identity verification (National ID card)

2.2 Automatically Collected Information

When you use our platform, the following technical information is collected automatically:

• IP address and device type (mobile, tablet, desktop)
• Browser type and operating system
• Session information: login time, duration of activity
• Gaming activity: play history, deposit and withdrawal transactions
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For payment processing or identity verification purposes, we may collect information from trusted third-party providers with your consent.

3 Purpose of Data Use

ck344 uses your information only for the legitimate purposes listed below:

• Account management: To create, verify, and manage your account.
• Service delivery: To complete all services — playing games, making deposits, and processing withdrawals — without interruption.
• Security & fraud prevention: To prevent unauthorized access to accounts and fraudulent activity.
• Age verification: To ensure the platform is used only by those aged 21 or older.
• Responsible gaming: To identify excessive play behavior and provide support when needed.
• Customer support: To resolve your complaints, questions, and support requests.
• Legal compliance: To remain in line with applicable laws and regulations.
• Platform improvement: To analyze service quality and further improve your experience.

4 Data Storage & Security

4.1 Technical Security

ck344 follows the highest industry standards to protect your information. We use:

• SSL (Secure Socket Layer) encryption — all data transmission takes place through encrypted channels
• Password hashing — your password is never stored in plain readable form
• Firewall and intrusion detection systems
• Regular security audits

4.2 Retention Period

Your information is retained for as long as your account is active or as needed to provide our services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations or resolve disputes.

4.3 Restricted Access

Only employees who need your personal information for their work can access it. All employees are bound by strict confidentiality agreements.

5 Data Disclosure & Sharing

ck344 may share your information with third parties only in the limited and specific circumstances below:

5.1 Service Partners

Only the information necessary to complete transactions is shared with our payment partners (bKash, Nagad, Rocket) for payment processing.

5.2 Legal Obligations

ck344 is required to disclose information when necessary as part of a court order, government directive, or legal process.

5.3 Security Protection

Relevant information may be shared with the appropriate authorities to prevent fraud, money laundering, or threats to platform security.

6 Cookies Policy

The ck344 website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform, such as maintaining your login session.
• Functional cookies: Remember your preferences and settings (such as language selection).
• Analytical cookies: Help us understand which features are used most, so we can improve the service.

6.2 Cookie Control

You have the option to disable cookies from your browser settings. However, please note that disabling certain essential cookies may cause some platform features to not work properly.

7 Your Rights

You have the following rights over your personal information on the ck344 platform:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request correction if any of your information is inaccurate.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible if legal obligations apply.
• Right to restrict processing: In certain circumstances you can request that the processing of your information be limited.
• Right to data portability: You can request a copy of the information you have provided in a structured format.
• Right to withdraw consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

8 Minors & Age Restrictions

ck344 services are strictly for users aged 21 or older. We actively prevent minors from using the platform.

Age verification is mandatory at registration. If we find that any user is under 21, that account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our platform, please contact us immediately at [email protected].

9 International Data Transfers

ck344's servers and infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for processing.

For any international data transfer, we ensure that adequate data protection measures are in place in the receiving country. The protection standards described in this policy apply globally.

10 Third-Party Sites & Services

The ck344 platform sometimes uses software from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others). These providers may have their own privacy policies.

When using third-party services, their own privacy policies apply. ck344 bears no responsibility in this regard, but we work only with trusted and reputable partners.

11 Policy Changes & Updates

ck344 reserves the right to update this privacy policy from time to time. When any significant change is made to the policy:

• We will highlight the change prominently on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of this page will be updated.

Continued use of the platform after a revised policy is published means you have accepted the new policy. If you do not agree with the changes, please contact us to close your account.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is available 24/7 to assist you.

We will process any request related to your information within a reasonable time and inform you in writing. We will act on your data-related requests only after verifying your identity.